Influence of Interpersonal Processes on the Performance of Primary Health Care Organizations

Processes in the health sector include diagnostics, treatment, rehabilitation, prevention, education of patients, and all other interactions between qualified medical personnel patients. Interpersonal processes pertain to psychosocial aspect said activities variables that describe communication, continuity, patient awareness, degree involvement influence performance institutions primary care (PHC). The dimensions importance for researching indicators interpersonal on PHC organizations were identified, taking into account underlying theory specifics characteristics PHC. This paper studies patient-centeredness, as a dominant dimension encompasses processes, has effectiveness, i.e., outcomes presented through health-related quality life (HRQOL). Data factors this research subject collected Republic Serbia, while data analysis was carried out using partial least squares structural equation modeling (PLS-SEM). results show complex relationship highlight group increasing effectiveness organizations, demonstrate organizations.